A Service-Disabled Veteran-Owned
Small Business




The Ravens Group Client Satisfaction Survey

 

 

*- Required Fields
Contact Name*:    
Contact Officer*:   Contact Number:
Project Manager*: Date:                    

Please select which rating best applies for each statement concerning The Ravens Group, Inc.

Ratings Scale:
E Exceptional The contractual performance of the element or sub-element being assessed was achieved with no more than a few minor problems for which corrective actions taken by The Ravens Group was highly effective.
G Good The contractual performance of the element or sub-element being assessed was accomplished with no more than some minor problems for which corrective actions taken by The Ravens Group was effective.
F Fair The contractual performance of the element or sub-element has not been observed or is not applicable to the current effort being performed by The Ravens Group.
P Poor The contractual performance of the element or sub-element contains a serious problem(s) for which The Ravens Group corrective actions appear or were ineffective.

No: The Ravens Group: E G F P
1. Provides qualified professional personnel, managers and/or supervisors with the technical and administrative abilities needed to meet contract requirements.*
2. Demonstrates ability to hire, maintain, and replace, if necessary, qualified personnel during the contract period, including key personnel if any.*
3. Delegate's authority to personnel commensurate with contract requirements.*
4. Performs to standards of good workmanship (commonly accepted technical, professional, environmental, safety and health standards).*
5. Provides effective Quality Control and/or inspection procedures to meet contract requirements.*
6. Provides timely resolution of contract discrepancies.*
7. Identifies problems as they occur, suggests alternative approaches to problems, and displays initiative to solve problems.*
8. Maintains professionalism on a consistent basis.*
9. Meets contract delivery dates.*
10. Responsive to contract changes.*
11. Provides adequate project supervision.*
12. Cooperates effectively with contract officials.*
13. How would you rate the overall performance?*
Yes No
14. Would you award another contract to this contractor?* If not, please explain.
15. Please provide comments that summarize your ratings.
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The Ravens Group, Inc. | 4640 Forbes Boulevard | Suite 300 | Lanham, MD 20706 | PHONE: 301.577.8585