The Ravens Group provides patient flow and guest service support for healthcare institutions throughout the United States. Through these services, The Ravens Group is directly responsible for creating long term, positive impressions of healthcare facilities. We provide unsurpassed patient and visitor services in order to ensure high patient satisfaction scores for these institutions and consequent positive business growth strategies. Our healthcare hospitality services, from concierge to nursing services are constantly refined in order to support patients and visitors to the utmost levels of satisfaction.

Our select clients include:

• Casualty and Mortuary Affairs Operations Center (CMAOC)
• Warrior Transition Brigade (WTB)
• Walter Reed Army Medical Center (WRAMC)
• Bethesda National Naval Medical Center (NNMC)
• National Institutes of Health (NIH)
• Department of Veterans Affairs
• Department of Health and Human Services
• Armed Forces Retirement Home

We recruit healthcare and hospitality professionals to include Licensed Practical Nurses (LPNs) and Certified Nurses Assistants (CNAs), professional patient and visitor escorts, and greeters. The Ravens Group ensures that our personnel complete specialized training in all required coursework to include OSHA, CPR, and Customer Service. We provide our Government/commercial clients with highly qualified candidates providing services such as: escorting, transfer/transport, lodging, scheduling physical exams, health testing, and vaccinations. We consistently exceed customer requirements and standards, and regularly receive accolades from clients, family members and patients.

Our comprehensive suite of healthcare and hospitality services is built on the foundation of providing a memorable patient and guest experience. The Ravens Group offers:

• Patient and Family Ambassadors
• Patient Transporters
• Food and Beverage / Room Service
• Bed Management Services
• Parking Services
• Call Center Management
• Environmental Services
• Professional Staff
• Hospitality Management

Our staff consistently exceed client expectations, and regularly receive accolades from family members and patients:

“Mrs. Collins not only helped make my friend feel special, she saved me a lot of walking by helping me find a parking spot. She did not know I am a double amputee, and every step saved is a blessing.”

“Every time I see Geraldine, she is so gentle with our elderly patients.”

“Every employee went above and beyond to assist me.”

“I commend those at Walter Reed Army Medical Center for their commitment to service.”

Dawn Rice
Director, Healthcare and Hospitality Services
301 577 8585
dawn.rice@theravensgroup.com